Damage & Incident Policy
Fair assessment guidelines for vehicle incidents
1. Handover Walkaround & Digital Checklist
At vehicle pickup, the hirer and hub associate inspect the vehicle together. Any pre-existing scratches, dents, or tyre wear are recorded with photographs on our digital handover record. You are never held liable for existing wear and tear.
2. Minor Scratches vs Major Damage
Normal wear and tear (such as micro-scratches under 2 inches) is covered under standard operational buffer. Significant panel dents, bumper cracks, or broken glass will be assessed based on authorized OEM repair estimates.
3. Maximum Customer Liability
All Luxury Car Rental vehicles carry comprehensive commercial insurance. In the event of an accidental collision where the customer was not driving under the influence or violating policy restrictions, customer liability is strictly capped at the vehicle's Security Deposit amount or insurance deductible, whichever is lower.
4. In Case of an Incident
If you encounter an accident, immediately park safely, ensure all occupants are secure, and call our 24/7 Roadside Assistance helpline at +91 90533 51313 / +91 8930761313. Do not attempt unapproved roadside body repairs.