Cancellation & Refund Policy
Standardized rules governed by /lib/pricing.ts
Refund Schedule
We understand plans change. Our cancellation schedule is computed automatically from your scheduled pickup timestamp:
| Time Window Before Pickup | Rental Refund | Security Deposit Status |
|---|---|---|
| 48+ hrs before pickup | 100% refund | 100% full hold release |
| 24–48 hrs before pickup | 50% refund | 100% full hold release |
| Under 24 hrs before pickup | 0% refund | 100% full hold release |
Security Deposit Guarantee
The refundable security deposit hold is always 100% returned in all cancellation scenarios, regardless of timing.
Refund Processing Timelines
Once cancelled, UPI refunds typically reflect within 2 to 4 hours. Debit and Credit card refunds are posted within 3 to 7 working days, depending on your card issuer bank.